Printing Return Policy
At ZXC Print, we are committed to delivering high-quality printing services. If you're not satisfied with your order, please review the following return guidelines.Return Eligibility:
- Returns are accepted within 30 days of delivery.- Products must be in their original, unused condition.
- Custom-printed items are eligible for return only if they have printing defects that do not match the approved proof.
- We do not accept returns for design errors made by the customer or dissatisfaction with the design after approval.
How to Initiate a Return:
1. Contact our customer service at [email] with your order number and reason for return.2. Our team will review the request and may ask for photos to assess the issue.
3. If approved, you will receive a prepaid shipping label to return the item(s).
Refund Process:
- Once the returned item is received and inspected, we will issue a refund or reprint within 7 business days.- Shipping fees are non-refundable unless the return is due to a printing error on our part.
- Refunds are processed to the original payment method.
Non-Returnable Items:
- Customized items that meet the proof and order specifications.- Any product that shows signs of use, damage, or alterations.
- Orders returned after the 30-day return window.
Damaged or Incorrect Orders:
If your order arrives damaged or with a printing error, please contact us immediately with details and images. We will expedite the replacement or refund process.Contact Information:
For further inquiries or assistance with returns, please reach out to us at sale@zxcprint.com or call +86-0752-2690566.| 0 Comments |
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